
NEW UPDATE: 4/08/20 – I am getting multiple reports that users are having issues applications that use Hardware Accelerated Video with the latest 10.14 and 10.13 2020-002 Security updates. The system will 100% freeze up during video conference, video or heavy app usage and you will have to hard power down. I posted all the new information about the freezing issue in a new article here – https://mrmacintosh.com/2020-002-update-causes-some-macs-to-freeze-up-while-using-vid-conf-apps/
FINAL UPDATE: 1/22/20 – Multiple users have contacted me to let me know that the latest macOS Mojave 10.14.6 Security Update 2019-002 (18G2022) has fixed the issue for them! The T2 BridgeOS version is 17.16.12551 or newer.
UPDATE: 10/03/19 – I am hearing from readers and commenters that Zoom has confirmed that this issue is fixed in macOS Catalina 10.15. This could very well mean that we will not get a fix for Mojave. 🙁
UPDATE: 9/27/19 – Apple just released 10.14.6 Supplemental Update #3, but this does NOT fix the FaceTime Camera bug. – mrmacintosh.com/macos-updates-9-26-19-mojave-10-14-6-3-10-13-10-12-2019-005/
UPDATE: 9/18/19 – Added additional workarounds.
After Apple released the 10.14.6 Update, some users of 2019 & 2018 15″ MacBook Pros started to report Kernel Panics when using the Built-In FaceTime Camera.
I reported on a similar issue about a month ago when the 2019-004 Security Update for High Sierra and Sierra started causing a Kernel Panic after waking from sleep.
In this article, I will give you the lowdown of the issue. In the end, I will also give you a workaround until Apple releases a fix.
If you are interested in the 2018-004 Security Update Wake from Sleep issue you can read my report Below.
mrmacintosh.com/apple-pulls-2019-004-high-sierra-and-sierra-security-updates-after-kernel-panics/
Let’s dive right in and see what’s going on here.
Who, What, When, Where & Why Index
- 1. Affected macOS 10.14.6 Build Versions
- 2. Affected Mac Hardware
- 3. This issue does NOT affect most 10.14.6 users.
- 4. Kernel Panic Reports
- 5. Why rolling back will NOT work.
- 6 Built-In FaceTime Camera
- 7. Camera Software that causes the KP’s
- 8. Workarounds
- 9. Will Apple fix this issue? 10.14.6 Supplemental Update #3 ?
- 10. 10.14.6 FaceTime Camera Kernel Panic Links
- 11. 3rd Party Vendor Responses
1. Affected macOS 10.14.6 Build Versions
This issue affects all macOS Mojave 10.14.6 Build Versions.
- (18G84) Update Released July 22nd, 2019
- (18G87) Supplemental Update #1 Released August 5th, 2019
- (18G95) Supplemental Update #2 Released August 26th, 2019
2. Affected Mac Hardware
I have looked over many reports on the Apple Discussion Forums and MacAdmins Slack Chat. It looks like the only affected Mac Hardware is…
- MacBookPro15,1
- 2018 15″ MacBook Pro
- 2019 15″ MacBook Pro
If you have the issue on a 2018-2019 13″ MacBook Pro/Air Please do not hesitate to Contact Me.
3. This issue does NOT affect most 10.14.6 users.
I tried time and time again to reproduce this issue. Having both a 2018 and 2019 15″MacBook Pro for testing, I figured that I would be able to reproduce the issue. Having FaceTime.app open for hours and using Zoom Conference call for 4 hours, produced zero crashes. This could be a clue as to an additional cause on the reported users computers, but I’m not sure.
4. Kernel Panic Reports
What do the Kernel Panic Reports look like? Looking over the report it looks like BridgeOS is crashing. Below is a sample report.
{“caused_by”:”unknown”,”macos_version”:”Mac OS X 10.14.6 (18G84)”,”os_version”:”Bridge OS 3.6 (16P6568)”,”macos_system_state”:”running”,”incident_id”:”6DCB8540-C363-4FC9-999E-9E38E276621A”,”timestamp”:”2019-07-25 15:44:33.33 +0000″,”bug_type”:”210″}
{
“build” : “Bridge OS 3.6 (16P6568)”,
“product” : “iBridge2,3”,
“kernel” : “Darwin Kernel Version 18.7.0: Tue Jun 25 21:35:19 PDT 2019; root:xnu-4903.270.47~9\/RELEASE_ARM64_T8010”,
“incident” : “6DCB8540-C363-4FC9-999E-9E38E276621A”,
“crashReporterKey” : “c0dec0dec0dec0dec0dec0dec0dec0dec0de0001”,
“date” : “2019-07-25 15:44:33.08 +0000”,
“panicString” : “panic(cpu 0 caller 0xfffffff01bca5bec): \”void AppleEmbeddedPCIeUpLinkMgmt::_linkInterruptAction(IOInterruptEventSource *, int): \” \”A link timeout has been seen after 100000 microseconds and 49999 iterations.\”@\/BuildRoot\/Library\/Caches\/com.apple.xbs\/Sources\/AppleEmbeddedPCIeUpLinkMgmt\/AppleEmbeddedPCIeUpLinkMgmt-76.260.2\/AppleEmbeddedPCIeUpLinkMgmt.cpp:3982\nDebugger message: panic\nMemory ID: 0x6\nOS version: 16P6568\nmacOS version: 18G84\nKernel version: Darwin Kernel Version 18.7.0: Tue Jun 25 21:35:19 PDT 2019; root:xnu-4903.270.47~9\/RELEASE_ARM64_T8010\nKernelCache UUID: DB4E28E6354462E8ADC412A804EB32E1\nKernel UUID: 9FC93C85-B7C5-3723-92B7-293273AB9C4F\niBoot version: iBoot-4513.270.14\nsecure boot?: YES\nx86 EFI Boot State: 0xe\nx86 System State: 0x0\nx86 Power State: 0x0\nx86 Shutdown Cause: 0x5\nx86 Previous Power Transitions: 0x40504000200\nPCIeUp link state: 0x94721611\nPaniclog version: 13\nKernel slide: 0x000000001559c000\nKernel text base: 0xfffffff01c5a0000\nmach_absolute_time: 0xa75d527f88\nEpoch Time: sec usec\n Boot : 0x5d37ad8f 0x000c3155\n Sleep : 0x5d39a45e 0x000defae\n Wake : 0x5d39ab5f 0x0006d1c2\n Calendar: 0x5d39ce41 0x000cb6eb\n\nPanicked task 0xffffffe000881680: 8160 pages, 207 threads: pid 0: kernel_task\nPanicked thread: 0xffffffe000c4b3e0, backtrace: 0xffffffe01633b590, tid: 280\n\t\t lr: 0xfffffff01c6ae2a4 fp: 0xffffffe01633b620\n\t\t lr: 0xfffffff01c79b5a4 fp: 0xffffffe01633b760\n\t\t lr: 0xfffffff01c679610 fp: 0xffffffe01633b770\n\t\t lr: 0xfffffff01c6ad848 fp: 0xffffffe01633bae0\n\t\t lr: 0xfffffff01c6adbc0 fp: 0xffffffe01633bb20\n\t\t lr: 0xfffffff01c6ada14 fp: 0xffffffe01633bb40\n\t\t lr: 0xfffffff01bca5bec fp: 0xffffffe01633bbd0\n\t\t lr: 0xfffffff01cb35fc4 fp: 0xffffffe01633bc10\n\t\t lr: 0xfffffff01cb34ad8 fp: 0xffffffe01633bc50\n\t\t lr: 0xfffffff01cb3434c fp: 0xffffffe01633bc90\n\t\t lr: 0xfffffff01c684614 fp: 0x0000000000000000\n\n”,
“panicFlags” : “0x2”,
“otherString” : “\n** Stackshot Succeeded ** Bytes Traced 112560 **\n”,
“macOSPanicFlags” : “0x0”,
“macOSPanicString” : “BAD MAGIC! (flag set in iBoot panic header), no macOS panic log available”,
“memoryStatus” : {“compressorSize”:0,”compressions”:0,”decompressions”:0,”busyBufferCount”:0,”pageSize”:16384,”memoryPressure”:false,”memoryPages”:{“active”:8141,”throttled”:0,”fileBacked”:10933,”wired”:10886,”purgeable”:0,”inactive”:5798,”free”:3029,”speculative”:2344}},
5. Why rolling back will NOT work.
You might think, what if I roll back to a previous version of Mojave like 10.14.5? In the past, this might have worked! It will NOT work when the issue is caused by BridgeOS. Apple has made it impossible to roll back the version of your T2 BridgeOS.
After you updated to 10.14.6, your BridgeOS was also updated. If you try to reinstall 10.14.5, this version will still work but the newer BridgeOS will still be installed. This is also why if you got your MacBook Pro replaced at the Apple Store, the issue could STILL be happening to you.
The only way you could get this to work is if you got ahold of a 10.14.5 system on BridgeOS version 16.16.5601 or lower.
6. Built-In FaceTime Camera
The crash ONLY happens when you use the MacBook Pro Built-In FaceTime Camera. It does not matter what you do. From the many reports that I have looked through, the crash could happen the very second you activate the camera or 2 hours after. Most of the reports seem to be from 10min to 1 hour of use.
7. Camera Software that causes the KP’s
The following software can cause your Mac to Kernel Panic
- FaceTime.app
- WebEx
- Zoom
- Slack
- Google Hangouts
- Skype
- Teams
- gotomeeting
- BlueJeans
You get the idea, basically ANY application that uses the Built-In FaceTime Camera.
8. Workarounds
Most issues like this have some type of workaround. Sometimes a workaround is found by accident or after hours of testing. This time around a few users on the Apple Discussion Forums found at least one workaround.
- Plug in an additional Web Camera. This could be a USB Web Camera or even a monitor with a built-in camera like the Apple 27″ ThunderBolt Display.
- You don’t even have to use the secondary camera. For some reason with the second camera plugged in reports say that you can use the built-in FaceTime Camera without crashes. Found by user edgonz305
- Run a Windows Fusion VM with Skype in that VM. The problem does not occur using integrated camera. This is not a solution for everyone, but for me it works better than using an external camera. Additional workaround from OaSOakover
- You can prevent the crashes by just disabling video on the meeting. (This one is pretty obvious if you don’t need to use the FaceTime Cam)
- macOS Catalina Beta may fix the issue. Reported by Commenter Dave!
9. Will Apple fix this issue? 10.14.6 Supplemental Update #3 ?
With the end of support coming up fast for Mojave, will Apple fix this issue? I think the answer is YES. This is coming from reports that Apple DOES know about the issue and is still investigating. My guess is that Apple will release one final Supplemental Update to fix this.
If you or any of your users are having this issue, please contact Apple Support.
10. 10.14.6 FaceTime Camera Kernel Panic Links
6 Page Apple Discussions Forum Post https://discussions.apple.com/thread/250524925
15 Page Apple Discussions Forum Post https://discussions.apple.com/thread/250546239
11. 3rd Party Vendor Responses
Zoom Response -“We found it not only influences ZOOM but also FaceTime, Skype and other Camera involving Apps, we are still working with Apple to fix it but currently as a workaround, please turn off your video when joining ZOOM meetings or use external camera by USB.”
If you have any information on the 10.14.6 FaceTime Kernel Panic issue that you would like added to this article, please Contact Me.








































