
Are you Having Trouble Downloading or Getting a Big Sur Beta Update to show up in Software Update?
UPDATED: 9/18/20
Big Sur Beta #2 was just released today and some users are having problems getting the new beta update to show up in System Preferences > Software Update. The same thing goes for the Command Line Interface or CLI using softwareupdate -l. Other users are saying that they are getting strange errors or download issues. Let’s dive in and see what’s going on here. If you missed it, my Beta 2 patch notes article is here > mrmacintosh.com/whats-new-in-macos-big-sur-11-beta-2-20a4300b/
Table of Contents
- 1. Download Problems/Errors
- 2. Big Sur Beta is not Showing up in Software Update – GUI
- 3. Big Sur Beta is not showing up when using
softwareupdate -l - 4. Other Problems, Snapshot Errors + Troubleshooting
- 5. DTK Mac Mini ?
- 6. 2020 27-inch iMac = Update not Found – The requested version of macOS is not available (FIXED!)
- 7. Beta 7 download/install stalling out at 1% in the software update pane.
1. Download Problems & Errors
If you are having download problems/errors the solution is usually pretty simple, try again! Most download complaints come on the very first day the update is available. One thing that you will notice is, the download speeds can be slower. Usually that means that hundreds if not thousands of other users are trying to get the same update. Normally after a few hours everything clears up and you can download the update without any errors. I have included a screenshot of the error message that you might get below.

Download failed An error occurred while downloading the selected updates. Please check your internet connection and try again.
2. Big Sur Beta is not Showing up in Software Update – GUI
For most users, when a new Big Sur Beta is released it will show up in system preferences > software update. Your software update pane should look like the screenshot below.

Notice that on the left hand side it says that Updates for this Mac are managed externally. This means that you are enrolled in the Beta Program.
Software Update might look like the screenshot below.

Apple specifically calls this out in the Beta 1 & 2 Patch Notes.
Software Update might unexpectedly indicate updates for your Mac are being managed by swscan.apple.com, instead of indicating your Mac is enrolled in the Apple Beta Software Program. This doesn’t impact your ability to update macOS Big Sur 11 beta.
Beta 1 & 2 patch notes.
As the note says, you should be fine but in this case the new beta update is NOT showing up in software update!
What if you are not enrolled in beta or something happened to your enrollment? Software Update might look like the screenshot below.

Workarounds
The first thing you will want to do is to reinstall the Beta Profile.
This usually gets you up and going again. You might need to close and reopen System Preferences > Software Update. Once your Mac is enrolled in the Developer Beta Seed, you should see Beta 2 show up in Software Update or in terminal via softwareupdate -l
If software update still says No new software available. You might need to check a few things.
- Unenroll & Re-enroll in Developer Seed
- Look at SeedUtil’s Options –
sudo /System/Library/PrivateFrameworks/Seeding.framework/Versions/A/Resources/seedutil - Unenroll from the Beta Program
sudo /System/Library/PrivateFrameworks/Seeding.framework/Versions/A/Resources/seedutil unenroll - Enroll in the DeveloperSeed Beta
sudo /System/Library/PrivateFrameworks/Seeding.framework/Versions/A/Resources/seedutil enroll DeveloperSeed - Close and re-open System Preferences > Software Update
- The new Beta should now show up.
3. Big Sur Beta is not showing up when using softwareupdate -l
This is pretty cut and dry, as the GUI is just running softwareupdate -l in the background. If the new beta does not show up with the softwareupdate CLI check, follow the GUI instructions above.
4. Other Problems, Snapshot Errors + Troubleshooting
A few other things might go wrong when trying to check for updates.
- 1. If you updated to macOS Big Sur 11 beta from a previous version of macOS, Software Update might show “Unable to check for updates – Failed to download the documentation for the minor update. Please try again later”
- If you upgraded from 10.13-10.15 for example you might get this message. Follow the instructions below.
- Start up from macOS Recovery.
- If your data volume is encrypted, use Disk Utility to mount it.
- In Terminal type
rm -rf "/Volumes/Macintosh HD - Data/private/var/folders/zz/zyxvpxvq6csfxvn_n00000y800007k" - Restart your Mac.
2. Softwareupdate Error on a T2 Mac
The volume can not be used because it is not snapshot booted.
-> Current device configuration requires an alternate installer to perform the update.
NSLocalizedDescription=Current device configuration and target is invalid for install in the current state. Please try again., NSDebugDescription=[SUMacControllerErrorPreflightPrerequisiteCheckFailed=7722] Failed to perform PreflightPrerequisite operation: com.apple.MobileSoftwareUpdate.preflight.error(Preflight):MSUPreflightErrorTargetIsNotSnapshotBooted(6) | The volume can not be used because it is not snapshot booted.
If you get this error, you need to boot to recovery and set “Startup Security” to HIGH! – developer.apple.com/forums/thread/653347
5. DTK Mac Mini ?
A macOS Big Sur is not Intel/Apple Silicon unified yet. A DTK version of Big Sur has not been released yet. I will update when it becomes available.
UPDATE! – As of Beta 3+, Big Sur is unified! The installer will work on both Intel Macs and the Apple Silicon DTK Mac Mini.
6. 2020 iMac = Update not Found – The requested version of macOS is not available.
UPDATE 09/16/20 – Big Sur Beta 6 now supports the 2020 iMac!
Did you buy a brand new 2020 Retina 5k 27-inch iMac and were excited to try the new Big Sur Public Beta? If you tried to download you would get this error. HT Reddit user givemesuck for the screenshot.

The reason for this error is that Apple did not include driver support for the new 2020 iMac in Beta 4 or the Public Beta yet. The installer does not include the 2 new iMac BoardIDs in the compatibility list. You can take a look at my BoardID index here.
You will need to wait for Big Sur Public Beta 2 or Developer Beta 5.
7. Beta 7 download/install stalling out at 1% in the software update pane
Beta 7 is having some problems downloading and installing. You might see the process get stuck like the screenshot below.

If this happens and has stalled out for over an hour, all you need to do is quit system preferences and re open software update. You should see an “Update Now” Button. You might need to click “More Info” then “Install Now”. HT to @arekdreyer for the screenshot and info.

























